While we are preparing your first order (woo-hoo!), we will be sending you emails regularly with regard to meal preparation, account page features and much more.
To ensure that you don’t miss any of this content, check your email after you sign up to see if you received the order confirmation email as shown below.
If your confirmation email accidentally went to the promotions folder, mark the email as trusted or important to have it sent to your inbox.
You will then receive an email which provides your expected shipping date
Later you will receive an email notifying you that your order is being prepared
If you want a sneak peak into your order, click here to view an unboxing video by one of our customers!
Also feel free to login to your account page here to test your username and password and explore all of your account features.
You may also check out our help centre here to see our frequently asked questions
Note: Please make sure you have dog food to sustain your doggo until their delivery date
Receiving My Order:
Using the tracking email we send for each order week (shown below) you can see when your order is expected to arrive.
While we aim to get all orders to you by 8:00 pm on your delivery day, circumstances with our delivery partners are sometimes out of our control. If your order does not arrive on time, please send an email to firstname.lastname@example.org so that we can look into your order and locate it or send you a new package. However, we have tested our package so that they can be left outside for 48 hours and still be fresh (so long as the food remains below 4 degrees Celsius).
When you receive your box please make sure you receive the proper contents, it should contain a feeding guide and a handy bag clip for your food. Also be sure to count the individual packages to ensure you’ve received the proper amount of food. Below are photos of how the box should look when it arrives: