No need to worry! Our insulation in your box keeps the food at a safe temperature for up to 48 hours after delivery!
As for the thawed packages, our rule of thumb is: As long as it feels like it just came out of the refrigerator then the food is safe to refreeze and eat (we've tested this extensively). You can tell if it is meeting this requirement if the packages are still "cold to the touch".
We recommend keeping 1-2 packs in the fridge and putting the rest in the freezer upon delivery. Take out more packs from the freezer when needed.
Check out this pup-ular video on Food Storage and Temperature
If you have any other questions or concerns about your delivery you can always email our Care Team at email@example.com and someone we'll be happy to help!