We need more than a couple of days' notice for any changes you'd like to make to an upcoming delivery. This includes your delivery date, delivery address and the box contents (recipe selection and any treats or extras).
The cut-off for making changes is 11:59pm six days before your delivery (for example, the cut-off for Wednesday deliveries is 11:59pm on Thursday). Once this point is reached, the data is sent to our packing team and the delivery is locked into our system - meaning we can't make any changes.
On any given day, our fulfillment teams are working with thousands of boxes which are then placed on large wooden palettes in our facilities, ready to be collected by our couriers for delivery. Unfortunately, there's no way for us to locate and remove a single box from these palettes once it's been packed.
But don't worry, we always send delivery reminders via email (on Wednesdays AND Thursdays) the week before your delivery is due so that you have plenty of time to log in to your Kabo Account and make changes if needed. You'll also be able to see the cutoff date for your upcoming box in the “Your Plans” section of the dashboard in your Kabo Account.
