In order to process all of the pup-stomers' subscriptions/orders we need any address changes, subscription preference updates, order changes or cancellations made before your designated cutoff date to ensure that your request is made for your pup's order.
Changes made after our cutoff date will result in the change being applied to your pup's following subscription order. We do need time to process and ship all orders and so paying attention to our cut off dates is super important. Any custom changes made for an upcoming order after cut off is subject to service fees.
While your cutoff date may differ depending when your next delivery is scheduled. A good rule of thumb is that we always have our cutoff days as Thursdays at 11:59PM ET.
Cutoff Reminder Emails sent for your upcoming order and delivery.
- We send last call reminder emails on Weds and Thurs to make changes before Thurs at 11:59PM ET.
Last day to update any subscription changes, order changes/cancellations, delivery date changes or address updates.
- Thursdays at 11:59PM ET the week prior to your upcoming delivery.
Last day to cancel your subscription to not be billed for your upcoming order.
- Thursdays at 11:59PM ET the week prior to your upcoming delivery. Any cancellations afterwards are subject to a late cancellation fee of $15. This is used to cover the cost of delivery, food production and labour.
All orders are billed and processed.
- You will see the transaction come through on Fridays at 12:00PM EST if you're receiving a delivery the following week.
Packages are shipped out and tracking emails are sent.
- FedEx and Purolator orders are shipped out every Tuesday for delivery Wednesday/Thursday.
- Final Mile Couriers (TYLTGO in GTA/GVRD and GREENWAY in Calgary) orders are shipped out every Wednesday for delivery Wednesdays.