We are a subscription service that delivers ready-to-serve, fresh-cooked meals according to your dog’s nutritional needs. The meals are delivered straight to your door based on the delivery frequency outlined in your meal plan.
We bill you for shipments the Friday before your delivery, so if you need to skip a week, or pause your subscription, please make sure to make any changes prior to 11:59PM ET Thursday otherwise you are subject to billing. You can easily manage your orders through your account page, here are some easy guides:
We ship out our orders on a fixed schedule based on the region to ensure we can make the food fresh and provide a consistent delivery experience. Greater Toronto, Greater Calgary and Greater Vancouver regions use our last mile delivery partner, Tyltgo and will receive their orders Tuesday or Wednesday depending on your postal region. Regions that are further out will receive their shipments on Thursday or Friday. Unfortunately, we cannot provide custom shipment dates or times. Any reshipments outside of the schedule will be subject to fuel surcharge fees.